Política de reembolso

1. Return Timeframe

  • Standard: "Customers may return items within 30 days of delivery for a refund or exchange."

  • Short (for clearance/seasonal items): "All sales are final on clearance items, or returns must be made within 14 days."

2. Condition of Items

  • "Items must be unused, unworn, and in original packaging with tags attached."

  • (For beauty/hygiene products): "For safety reasons, opened cosmetics, skincare, or undergarments cannot be returned unless defective."

3. Refund Method

  • "Refunds will be issued to the original payment method within 5–10 business days after we receive the return."

  • (For store credit preference): "Alternatively, customers may opt for store credit for a faster resolution."

4. Return Shipping Costs

  • Free returns: "We provide a prepaid return label for US orders." (Good for high-trust brands.)

  • Customer-paid returns: "Return shipping is the customer’s responsibility unless the return is due to our error."

  • Restocking fee: "A 10% restocking fee applies for non-defective returns." (Common for electronics/furniture.)

5. Exchanges

  • "Exchanges are free within 30 days if the desired size/color is in stock."

  • (For international stores): "Exchanges may take longer due to shipping times."

6. Non-Returnable Items

  • "Final sale items (e.g., personalized/custom-made goods, perishables, intimate apparel) cannot be returned."

7. Damaged or Wrong Items

  • "Contact us within 7 days of delivery for damaged/wrong items. We’ll cover return shipping and send a replacement or refund."

8. How to Initiate a Return

  • "Start your return by emailing clemzllc@gmail.com or visiting our Returns Portal [link]."

9. Holiday Extensions

  • "Purchases made between Nov 1–Dec 24 can be returned until Jan 15."

10. International Returns

  • "International customers are responsible for return shipping and any customs fees."